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Terms and conditions valid only for online sales on


The offer of this online shop is proposed by the company MAV ARREDA SRL with registered office in Corso Lodi 2 Milan (VAT number and Fiscal code IT05919160969) in accordance with the current regulation on electronic commerce and distance contracts in force on the date of the drafting of the this contract in Italy

General conditions of Sale

These general conditions of sale (the "General Conditions") govern the methods and conditions of sale of the products marketed by (the "Products").

All contracts for the sale of Products by MAV ARREDA srl to third parties (the "Customers") are governed by these General Conditions, which form an integral and substantial part of each proposal, order and purchase order confirmation of the Products. themselves. The conditions of sale applicable to orders are those in force on the date of the order.

1. Products: prices and features
1.1 Unless otherwise indicated, the prices of the Products published on the site by MAV ARREDA srl are expressed in Euro, include VAT but exclude shipping costs.

Shipments outside the European Community (outside the EU) are also net of any customs duties, which will be borne by the recipient and will be requested by the shipper during the delivery.

The price guaranteed to the buyer is the one published on the Site when the order is sent. The purchase price is fixed and definitive.

The prices of the Products from time to time published by MAV ARREDA srl on the site cancel and replace the previous ones and are subject to the actual availability of the Products.

The technical and functional characteristics relating to the Products published by MAV ARREDA srl through its information messages in the descriptive internet pages of the articles, are those communicated by the respective manufacturers. MAV ARREDA srl assumes no responsibility for the truthfulness and completeness of this information. The images of the products are indicative and not binding.

The Products are not supplied on a trial basis. Although operators can provide information on the characteristics of the Products, the Customer is responsible for choosing the Products ordered and for the compliance and conformity of the specifications indicated by each manufacturer with their own needs.

2. Orders - billing

Each order of Products sent to MAV ARREDA srl constitutes a contractual proposal from the Customer. The fulfillment of the order by MAV ARREDA srl is equivalent to confirmation and acceptance of the same.

The tax documentation relating to the Products ordered will be issued by MAV ARREDA srl at the time of shipment of the Products to the Customer.

An invoice will be issued by MAV ARREDA srl, the Customer must indicate the exact data necessary for invoicing and specify the shipping address of the invoice itself. The customer is responsible for in case of incorrect or incomplete data being communicated

3. Execution of the order

The order will be executed in the terms specified on the Site.

Normally deliveries are made within 24/48 hours for Italy and 2/6 days for other destinations, for all Products indicated as "available".

In case of non-execution of the order by MAV ARREDA srl (if the same is due to unavailability of the Products ordered by the Customer), MAV ARREDA srl will inform the Customer as soon as possible of the expected delivery times for the supply of the Missing product. If the Customer does not intend to wait for this time, in any case not exceeding 60 working days, MAV ARREDA srl will reimburse any sums already paid by them for the non-performed supply.

In the event of breakage, exhaustion of the stock (s) or unavailability of the ordered Product, MAV ARREDA srl undertakes to inform the Customer as soon as possible and to specify a deadline for availability or agree on a refund.

The Customer will confirm his choice by e-mail, that is, wait for the availability of the Product or request a refund.

4. Order acceptance

The conclusion of the contract will take place only upon confirmation of the order by MAV ARREDA srl.

The customer will receive an email notification of receipt showing the order confirmation with all the constituent elements of the contract (products ordered, prices, delivery dates, shipping costs, ...)

MAV ARREDA srl reserves the right not to confirm an order for any reason relating in particular to a Product supply problem, a problem concerning the order received or delivered.

5. Delivery of the Products

The Products are delivered to the address indicated by the Customer.

Shipments will take place after receiving confirmation of payments: for bank transfer, crediting to our bank account, for payment by credit card, confirmation of the transaction by the circuit.

For our shipments, we rely on the service of qualified express couriers such as TNT GLS SDA or couriers specialized in the delivery of furniture and furnishings to guarantee the quality of the service and the integrity of the products.

Delivery time

Normally deliveries are made within 24/48 hours for Italy and 2/6 days for other destinations only for products available in stock. Shipping times are indicated in working days.

The shipping term of an order containing items with different delivery times, is equal to the longer shipping term of the items in order. Any delays in deliveries of less than 30 (thirty) days do not entitle the Customer to refuse the delivery of the Products, nor to claim compensation or compensation of any kind.
MAV ARREDA srl has the right to carry out, if it deems it appropriate, the delivery of the Products (also relating to the same order) in several successive deliveries.

Delivery is considered as performed from the moment the Product is delivered to the Customer.

The delivery document issued by the carrier, dated and signed by the Customer upon delivery of the Product, will constitute proof of transport and release of the goods.

Plan and Assembly deliveries

Deliveries are to be intended exclusively at street level : no deliveries are made to the floor by the transporters and it is not expected to pick up the used.

MAV ARREDA srl does not offer assembly services unless previously agreed in writing.

Most of our products travel pre-assembled : assembly is very often quite simple, it usually consists of assembling already defined pieces.

It is important to know that:

Upon delivery, the Customer must check the content, conformity and status of the Product (s). Therefore, upon delivery, MAV ARREDA srl recommends the Customer to check the status of the Products delivered before signing the acknowledgment of receipt, and in particular:

- that the number of packages delivered corresponds to what is indicated in the transport document attached to the shipment;

- that the packaging is intact, not damaged, wet or otherwise altered, and to check the integrity of the contents.

If the Customer finds anomalies, he must refuse the delivery of the products or write down his reservations, detailed and dated. If the courier's document is signed without affecting any "reservation", the Customer will not be able to make any objection regarding the external characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the Products received must be reported within 3 (three) days of delivery.

MAV ARREDA srl has the right, at its sole discretion, to carry out the delivery of the ordered Products by means of a courier chosen by you.

Unless otherwise indicated, all deliveries are made on the street level.

Special delivery terms and conditions must be agreed in advance between the Customer and MAV ARREDA srl and accepted in writing by MAV ARREDA srl.

6. Collection of products in case of absence of the customer

In case of absence of the recipient during the delivery, the carrier will leave a notice of passage to the delivery address indicated by the Customer. The Products must be collected at the address and in the manner indicated by the carrier.

In the event of non-collection within the deadline set by the carrier, the Products will be returned to MAV ARREDA srl, which reserves the right to refund the price of the Products, leaving the shipping costs to be paid by the Customer.

In the event of an error inherent in the Product, the Customer undertakes to return said Product or the Products concerned to MAV ARREDA srl within 7 (seven) days of receipt, provided that they are returned with the packaging closed, in their original state and packaging with the accompanying documents.

Once the Product is received correctly and correctly, MAV ARREDA srl will return, at its own expense, the Product initially ordered.

7. Force majeure

Explicitly, the following cases are considered as cases of force majeure, in addition to those normally considered by jurisprudence:

- total or partial strikes, internal or external to the company, blocking of means of transport or supply for any reason, governmental or legal restrictions, IT failures, blocking of telecommunications including networks and in particular the internet.

In the event of force majeure, the execution of the order will be suspended in full at first.

If after a period of 3 (three) months, the parties ascertain the persistence of the case of force majeure, the order will be automatically canceled, unless otherwise agreed by both parties.


8. Product guarantees - Technical assistance

MAV ARREDA srl guarantees only the material integrity of the Products at the time of delivery (hereinafter, the "MAV ARREDA srl Guarantee").

8.1 Any defects covered by the MAV ARREDA srl Guarantee must be reported by the Customer, under penalty of forfeiture, no later than 10 (ten) days from the delivery date. In the event that the MAV ARREDA srl Guarantee operates, the Customer will have the right to only replace the damaged Products upon return of the same, being excluded the Customer's right to compensation for any damage, even further. The shipping costs necessary for the replacement of Products are borne by MAV ARREDA srl.

8.2 Without prejudice to the provisions of the previous article 8 . 1, MAV ARREDA srl does not provide any further guarantee on the Products compared to that provided by the individual Manufacturers. The technical assistance and warranty interventions on the Products are carried out, where applicable, by the individual Manufacturers, according to the terms and conditions indicated in the documentation attached to the Products themselves. In particular, MAV ARREDA srl does not provide any guarantee regarding the compatibility of the Products with other Products or equipment used by the Customer, nor does it provide any guarantee regarding the suitability of the Products for the specific use intended by the Customer.

8.3 Without prejudice to the cases of willful misconduct or gross negligence of MAV ARREDA srl, it is agreed from now on that, should the liability of MAV ARREDA srl be ascertained for any reason towards the Customer - including the case of default, total or partial , to the obligations assumed by On Line Store towards the Customer as a result of the execution of an order - the responsibility of MAV ARREDA srl cannot be higher than the price of the Products purchased by the Customer and for which the dispute arose.

9. Right of withdrawal

9.1 Pursuant to Legislative Decree 206/2005, the Customer (if qualifying as a "consumer") of Legislative Decree 22 May 1999 n. 185) has the right to withdraw from the contract and to return the ordered Products, without any penalty and without specifying the reason, within the term of 14 (fourteen) days from receipt of the Products themselves.

9.2 The right of withdrawal referred to in article 9.1 above can be exercised by the Customer, without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the goods. In case of purchase of a customized product according to the fabric and / or finish indicated by the customer, the right of withdrawal cannot be applied according to Legislative Decree 206/2005 - consumer code

To exercise the right of withdrawal, the customer must inform us

by registered mail: MAV ARREDA Corso Lodi 2, 20135 Milan
via PEC

of the decision to withdraw from this contract by means of an explicit declaration (e.g. letter sent by post, or e-mail) . For this purpose it is possible to use the withdrawal form, but it is not mandatory.

To comply with the withdrawal deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

9.3 Effects of withdrawal
By withdrawing from the contract, all payments made in our favor will be refunded to the Customer, including delivery costs (with the exception of additional costs deriving from the possible choice of a type of delivery other than the less expensive type of standard delivery offered by us) , without undue delay and in any case no later than 14 days from the day we are informed of the decision to withdraw from this contract.

These refunds will be made using the same payment method used for the initial transaction, unless the Customer has expressly agreed otherwise; in any case, it will not incur any costs as a consequence of this refund.
The refund can be suspended until the goods have been received or until the consumer has demonstrated that he has sent the goods back, if previous.

9.4 The returned goods must be sent back or delivered to us at the address
MAV ARREDA srl Corso Lodi 2, 20135 Milan
without undue delay and in any case within 14 days from the day on which the Customer has informed us of his withdrawal from this contract. The deadline is respected if the goods will be sent back before the expiry of the 14-day period.
The direct costs of returning the goods will be borne by the customer.

9.5 The Customer is only responsible for the decrease in the value of the goods resulting from a manipulation of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. The returned goods must be returned in conditions of resale .

9.6 The right of withdrawal referred to in article 9.1 above cannot be exercised by the Customer if the Products purchased are not "prefabricated" products, but made only following the specific choice and individual indications of the Customer when ordering, are personalized, or may deteriorate.

9.7 MAV ARREDA srl recommends the Customer to check the status of the Products delivered before signing the acknowledgment of receipt, and in particular that the number of packages delivered corresponds to what is indicated in the transport document attached to the shipment and that the packaging is intact, not damaged, wet or otherwise altered, and to check the integrity of the contents.
If any discrepancies are found, the Customer may refuse to accept the package by signing his refusal.

10. Payment

Order payment / order payment is due from the time of order.

The Customer undertakes to pay the agreed price for the Product ordered on the Site (price of the Products and the transport) as well as to pay or have paid, if necessary, and this directly to the courier or carrier, VAT or other related taxes import of the Products in the countries where delivery will take place.

The customer settles the order:
- by credit card as proposed on the Site.

The Customer guarantees to MAV ARREDA srl that he has any necessary authorizations to use the card payment method when ordering.

- or by bank transfer to MAV ARREDA srl.

In case of non-receipt by MAV ARREDA srl of the bank transfer within 14 days after confirmation of the order, MAV ARREDA srl reserves the right to cancel the order. The bank details are provided when ordering.

- or through Paypal.

The Customer guarantees to MAV ARREDA srl that he has any necessary authorizations to use the Paypal payment method when ordering.  


11. Non-payment - Retention of title

The ordered Products remain the property of MAV ARREDA srl until the final payment in full of their price (pursuant to Art. 1523 and following of the CC.) MAV ARREDA srl reserves the right to claim the Products ordered in case of non-payment.

In this hypothesis and at the request of MAV ARREDA srl, the Customer undertakes to return any unpaid Product, at its own expense.

12. Complaints

Complaints for the non-compliance of the Product or products delivered with the order must be sent in writing directly to MAV ARREDA srl, immediately after receipt of the goods.

We advise the customer to keep the original packaging and the delivery document.

13. Nominative information

The computerized processing of information, including the management of the e-mail addresses of users of the site, is carried out in accordance with the provisions of the law.
The nominative information requested from the Customer is essential for the processing and forwarding of orders, the creation of invoices and any warranty contracts.

For this purpose, this information may be communicated to the contractual partners of MAV ARREDA srl.

The customer can object to such communication and pursuant to the law makes use of the right of access, modification, correction and cancellation of the data concerning him by contacting MAV ARREDA Corso Lodi 2, 20135 Milan .
To avoid any attempt at fraud, MAV ARREDA srl may ask you for proof of your identity, of your home.

14. Electronic signature

The "validation click" constitutes an electronic signature.
This electronic signature has the same value between the parties as a handwritten signature.

15. Failure to give up

For MAV ARREDA srl, the fact of not claiming a lack on the part of the Customer with respect to any of its obligations, cannot be interpreted as a waiver of the obligation in question and of the possibility of asserting this lack at a later time.

16. Integrality of the contract

These general conditions of sale constitute the entirety of the obligations of the parties.
No other general or particular condition communicated by the Customer can be inserted or outside the present general conditions.

17. Intellectual property

MAV ARREDA srl is the owner of the intellectual property rights of the Site and of the right to disseminate the elements that are contained in the catalog of the online store, consequently, the partial or total reproduction, on any type of support, of the elements that make up the Site and the catalog, their use and their transfer to third parties are formally prohibited.

18. Nullity

If one or more provisions of these general conditions are considered invalid or declared as such in application of a law, regulation or following a final decision taken by a competent jurisdiction, the other provisions will retain all their strength and value.

19. Jurisdiction

In the event of a dispute and in the absence of an amicable agreement reached between the parties, without prejudice to the possible applicability of mandatory provisions of the law set up to protect consumers (as defined pursuant to Article 1 letter b) of Legislative Decree 22 May 1999 n. 185), any dispute related to these General Conditions, however, will be devolved to the exclusive jurisdiction of the Court of Milan.
Pursuant to and for the purposes of articles 1341 and 1342 of the civil code, the Customer declares that he has carefully read and understood and specifically accepts the following clauses of the MAV ARREDA srl General Conditions of Sale: 1-2-3-4-5 -6-7-8-8.1-8.2-8.3-9-9.1-9.2-9.3-9.4-9.5-10-11-12-13-14-15-16-17-18-19.